Return Policy

Thank you for choosing Monarch Metal Card for your Metal Cards. At Monarch Metal Card, we strive to provide you with a seamless and satisfying experience. If, however, you are not completely satisfied with your custom personalized credit card, we have established the following return policy to address your concerns:

Refund Eligibility:

To be eligible for a refund, please ensure that:

To be eligible for a return, your Monoarch Metal Card must be in its original condition, unused, and in the same packaging as received.

Refund Process:

Initiate Refund Request:

Please contact our customer service team at customerservice@monarchmetalcards.com within 15 days of receiving your metal card to initiate the return process. Provide your order number, a clear explanation of the reason for the return, and photographic evidence if applicable.

Verification:

Our team will review your request and may ask for additional information, such as images or details about the issue, to verify eligibility.

Approval/Denial:

Once your request is reviewed, we will notify you of the approval or denial of your refund. If approved, the refund will be processed using the original method of payment.

Refund Timeframe:

Please allow 5 business days for the refund to be processed. The exact timeframe may vary depending on your payment method and financial institution.

Exceptions:

Customized or personalized products may not be eligible for a refund unless they are deemed defective or purchased in sale or not as described.

Contact Information:

If you have any questions about our 15-Day Refund Policy, please contact us through email customerservice@monarchmetalcards.com. We are here to assist you and ensure your satisfaction with our Product.

Monarch Metal Card

customerservice@monarchmetalcards.com

Note: This policy is subject to change without notice. Please refer to our website or contact customer support for the most up-to-date information.